How to grade the enamel pins?
What should we do if the pins don't turn out as expected?
How should we classify the quality issues?
Each enamel pin is individually made by hand meaning they are all unique in their own right, so you should always expect some variation in your batch of pins.
All enamel pins go through rigorous quality checking before they leave the factory, but you should not expect your whole order to be 100% perfect with no flaws or minor imperfections. Remember, these are intricate, handmade products.
We have created this handy little table, so that you know what is and isn’t acceptable at BuySuperMerch.com.
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Acceptable
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Unacceptable
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Small areas of Dust, fibers, bubbles within enamel
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Missing / chipped enamel
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Uneven enamel/ glitter/ thin enamel
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Variation in color used in same product
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Overspill enamel
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Highly Tarnished
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Slight variation in Pantone color*
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Missing cut outs
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Minor variation from previous order
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Broken fixing
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Some slight scratching
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Fixing position makes the pin hang upside down
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Minor flashing on the edges
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Insubstantial variation in clutch position
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* For hard enamel pins, the color enamels are filled before plating, and the plating will affect the colors a little bit.
*For black plated pins, some colors will turn darker due to black metal base. For example, yellow and green colors.
It is worth noting that many people sell their flawed pins as ‘seconds’ and still make a profit from them! From personal experience, we can say that saving your seconds up and having a second’s sale is a great way to increase traffic to your shop because
We would expect the vast majority of your order to reach you in a great condition but if you’re not happy then please drop us an email with some proof photos and we’ll do our very best to resolve the issue.
Or you can report the issue and get support by Click Here.
BuySuperMerch Care Team
